Payment:

Payment via PayPal

ou can pay securely and easily via PayPal. At the end of the order process you will be forwarded directly to PayPal.
Als bestehender PayPal Kunde, können Sie sich dort mit Ihren Benutzerdaten anmelden und die Zahlung durchführen.
If you are new to PayPal, you can log in as a guest or open a PayPal account and then confirm the payment. With PayPal Plus you can also make purchases with your credit card. You do not need to have a PayPal account. Receipt of payment is usually booked within a few minutes and your order will be processed immediately.

Payment via bank transfer

You can transfer the total amount of your order directly to us via your bank. Your order will be dispatched to you after receipt of payment.

When will my return be credited?

You will be refunded the total amount of your order immediately upon receipt of the goods.

Will I be refunded the shipping costs for a return?

In the event of a return, we will refund the full amount of your order, including shipping costs.

What does shipping cost?

Shipping is free of charge within Germany from €50. For a lower amount, a shipping fee of €5.99 will be charged.

Shipping to Austria, the Netherlands, Italy, Spain, Italy and France costs €15.99. Shipping costs €21.99 for a total weight of more than 10kg.

Orders to Switzerland cost €21.99 up to 10kg. For more than 10 kg we charge €29,95.

Your shipping costs will be displayed in the shopping cart and at checkout.

Shipment:

Which shipping company will deliver my parcel?

Your delivery will be sent via DHL

To which countries are orders delivered?

We deliver to Germany, Austria, Switzerland, France, Italy, Spain, Belgium, Luxembourg, Netherlands, Denmark, Finland, Sweden, Slovakia, Slovenia, Czech Republic, Hungary.

How long does shipping take?

The average delivery time within Germany is 8-12 working days.

Outside Germany, a delivery time of 8-14 working days is to be expected.

Is there a way to get the products earlier?

Your satisfaction is important to us. If you need an order urgently, give us a call and we will check whether our stocks and capacities allow for earlier delivery.

Can I track the shipment of my parcel?

As soon as your order has been dispatched, you will receive a tracking number from DHL.

How does the return shipment work?

In the event of a return shipment, you as the customer are obliged to bear the costs of the return shipment. You are free to choose which service provider you send the goods with.

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